Managed Services

Organized Success.
Top Priority.
Fair Billing.

Managed Services.

Performing Databases offers you a comprehensive managed service for your Oracle databases and Linux systems. We take care of security, stable performance, and smooth operations around the clock (24/7) – including monitoring, patches, bug fixes, and troubleshooting. Benefit from our many years of experience and secure operation of your critical systems!

PDB Support Models

Managed Service & Operation

We offer comprehensive managed services and operation for your Oracle databases and Linux systems. This means round-the-clock monitoring and maintenance, combined with professional security management, regular patches, monitoring, and bug fixes.

Outside business hours

Our service includes 1st and 2nd level support, tailored to your individual needs. We take care of incident, change, and alert management for you with clearly defined response times—even outside of business hours. Optionally, we offer a hotline and ticket system, as well as support on Sundays and public holidays, long weekends, or during your vacation.

Flexible team support

Do you need support at short notice? We offer flexible team reinforcement—whether for project peaks, migrations, or security incidents. Benefit from our specialist knowledge and third-level support for your experts. Whether remotely or on-site, we are available at short notice and flexible, even as holiday or sick leave replacements.

The modular system

Comprehensive management

Incident, problem, and change management by Oracle/Linux administrators with many years of experience—around the clock, 365 days a year.

Guaranteed availability

Guaranteed response times (from 1 hour) on request. A flexible “pay per call” option without SLA is also available.

Personal support

A dedicated account manager takes care of planning, organization, and regular feedback—in German or English, as you prefer. Outside office hours, our hotline is available in English.

Proven expertise

Changes and documentation are carried out by the consultants you know from Performing Databases.

Proactive maintenance

Linux patches and Oracle Critical Patch Updates (e.g., twice a year)
System and database health checks (e.g., four times a year)
Backup/restore tests (e.g., once a year with two random samples)

Transparent communication

Regular status meetings with your personal account manager (e.g., once a month).

Seamless integration

Connection to your existing monitoring/alerting system and use of our ticket system with telephone or electronic recording (hotline).

Managed Services

Organized Success.
Top Priority.
Fair Billing.